SHIPPING POLICY

Last Updated: September 22, 2026

This Shipping Policy explains how orders placed through the Halden website are processed and delivered.

The website is operated by Halden.

1. GENERAL SHIPPING INFORMATION

We make reasonable efforts to process and fulfill orders as quickly as possible.

Shipping availability, delivery times, and shipping methods may vary depending on the product purchased, the delivery destination, and the shipping method selected at checkout.

Estimated delivery times are provided for informational purposes only and are not guaranteed unless otherwise expressly stated.

2. PROCESSING TIMES

Orders are generally processed within the timeframe indicated on the product page or at checkout.

Processing times may vary due to order volume, product availability, holidays, weekends, or circumstances beyond our reasonable control.

Orders are not processed or shipped on weekends or public holidays unless otherwise stated.

3. SHIPPING METHODS AND DELIVERY TIMES

Available shipping methods and estimated delivery times, when applicable, will be displayed during checkout.

Delivery times begin after the order has been processed and shipped, not necessarily from the time the order is placed.

Any delivery dates or timeframes provided are estimates and may be affected by carrier delays, weather, customs procedures, incorrect addresses, or other circumstances outside of our control.

4. SHIPPING COSTS

Shipping costs, when applicable, will be displayed during checkout before you complete your purchase.

Shipping fees may vary depending on the destination, package size, weight, shipping method, and other applicable factors.

Any applicable taxes, duties, customs fees, or other charges imposed by governmental authorities may be the responsibility of the customer unless otherwise stated at checkout.

5. DIGITAL PRODUCTS

Certain products offered by Halden may be delivered digitally rather than physically.

Digital products do not require physical shipping.

After completing a purchase, digital products, access information, download instructions, licenses, or other digital content may be delivered electronically to the email address or other contact information provided during checkout.

Customers are responsible for providing accurate contact information and ensuring that they have access to the email account and the necessary device, software, and internet connection required to receive and access digital products.

6. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Halden is not responsible for delays, additional shipping costs, failed deliveries, or packages returned to the sender as a result of an incorrect, incomplete, or outdated shipping address provided by the customer.

If you realize that you have entered an incorrect shipping address, please contact our customer support as soon as possible.

We will make reasonable efforts to assist with address corrections before the order is shipped, but we cannot guarantee that changes can be made after an order has been processed.

7. LOST, STOLEN, OR DAMAGED PACKAGES

Once an order has been transferred to the applicable shipping carrier, delivery may be subject to the carrier's policies and procedures.

If a package is marked as delivered but cannot be located, customers should first check the delivery location, mailbox, building reception, household members, or other areas where the package may have been placed.

Customers may also contact the shipping carrier directly to request additional information or initiate an investigation.

For packages that arrive damaged, customers should contact our customer support as soon as reasonably possible and, when applicable, provide photographs or other information documenting the damage.

Any claims involving shipping carriers may be subject to the carrier's terms, deadlines, and procedures.

8. SHIPPING DELAYS

Shipping delays may occur for reasons outside of our control, including but not limited to:

• Carrier delays;
• Severe weather;
• Natural disasters;
• Holidays and increased shipping volume;
• Customs inspections or delays;
• Incorrect or incomplete shipping information;
• Transportation disruptions;
• Government restrictions or other unforeseen circumstances.

We are not responsible for delays caused by circumstances beyond our reasonable control, except where otherwise required by applicable law.

9. INTERNATIONAL SHIPPING

If international shipping is available for a particular product, the available destinations and shipping options will be displayed during checkout.

International orders may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated, these charges are the responsibility of the customer.

Customers are responsible for ensuring that the products they order may legally be imported into their country or region.

10. ORDER TRACKING

When tracking information is available, it may be provided to the customer using the email address or other contact information submitted during checkout.

Tracking information is provided by the applicable shipping carrier and may not become active immediately after an order is shipped.

We are not responsible for inaccuracies, delays, or temporary unavailability of tracking information provided by third-party carriers.

11. DELIVERY ISSUES

If you have not received your order within the estimated delivery timeframe, please contact our customer support so that we can review the order and determine whether additional assistance is available.

For physical orders, customers may be asked to provide the order number, shipping address, tracking information, and any other information reasonably necessary to investigate the issue.

12. REFUSED OR RETURNED SHIPMENTS

If a physical shipment is refused by the customer or returned to us because of an incorrect address, failure to accept delivery, failure to collect the package, or another reason attributable to the customer, additional shipping or handling charges may apply where permitted by applicable law.

Any refund or reshipment will be handled in accordance with our Refund & Return Policy.

13. THIRD-PARTY SHIPPING PROVIDERS

We may use third-party shipping carriers and logistics providers to fulfill and deliver physical orders.

Once an order has been handed over to a third-party carrier, certain aspects of the delivery process are outside our direct control.

The use of third-party shipping providers does not limit any rights or protections that cannot legally be excluded under applicable law.

14. CHANGES TO THIS SHIPPING POLICY

We reserve the right to update or modify this Shipping Policy at any time.

Any changes will become effective when the updated policy is posted on this page, unless otherwise required by applicable law.

Your continued use of our website or placement of orders after changes are posted constitutes acceptance of the updated Shipping Policy.

15. CONTACT INFORMATION

Halden

Street Ana de Castro Osório 5 Lisboa, PT-11 1500-038 Portugal

For questions regarding shipping, delivery, or an existing order, please contact us using the customer support email address provided on our website.